01
Contact us
Email us through the contact form with a description of the issue and your order number (from your invoice or our emails).
3-YEAR WARRANTY
Built to last. Backed for three years.
Every DMP ONE includes a 3-year warranty against manufacturing defects. We chose 3 years because we expect the product to last much longer — and we want to back that expectation with our commitment.
WHAT'S COVERED
Defects in materials and workmanship.
COVERED
- Manufacturing defects in the enclosure or internal components
- Failure of internal hardware (board, storage, USB controllers)
- Damage during transit (initial shipment from us to you)
NOT COVERED
- Damage from misuse, accidents, or improper power supply
- Damage from unauthorized modifications or repairs
- Cosmetic wear from normal use
MAKING A CLAIM
A simple, three-step process.
02
We diagnose remotely first
Many issues can be resolved with a software update or configuration change. We try this first before requiring a return — saving you time and shipping.
03
If hardware is the issue, we send a replacement
For confirmed hardware defects within warranty, we ship a replacement unit at our cost. You return the defective unit using a prepaid label we provide.
BEYOND 3 years
Our commitment doesn't end at year 3.
After the 3-year warranty period, we continue to provide:
Firmware updates for the product's lifetime
Security patches, bug fixes, and new features, for as long as the product is technically supportable.
Paid repair service
For out-of-warranty issues, we offer reasonable repair services. Cost depends on the problem — we provide a quote before any work begins.
Long-term parts availability
We commit to maintaining replacement parts for at least 7 years from the last unit shipped. After that, we work with you to find alternatives.
Audio products should not be disposable. We don't treat them as if they are.