SUPPORT & ASSISTANCE
How can we help?
Find answers to common questions below, or reach out directly. We respond to every message within 48 hours — usually faster.
QUICK ANSWERS
Most-asked questions.
When will my order ship?
The DMP ONE is in its final certification. Once that's done, we open ordering — orders then ship within 3–5 business days from Germany. Join the newsletter to hear first.
Read more about shipping →Can I return the DMP ONE?
Yes, within 30 days of receipt. Return shipping is €7 within Germany and EU. We refund the purchase price minus return shipping within 14 days of receiving the returned product.
Read more about returns →What warranty does the DMP ONE include?
Three years of warranty against manufacturing defects. We handle RMA from Germany, with replacement units shipped at our cost during the warranty period.
Read more about warranty →ALL QUESTIONS & ANSWERS
Find what you need.
Questions are organized by topic. If your question is not here, please contact us directly.
PRODUCT & COMPATIBILITY
Does the DMP ONE work with my DAC?
The DMP ONE works with any USB Audio Class 2 compliant DAC — which is essentially every modern USB DAC. It supports up to PCM 384/32 and native DSD512.
What software do I need to install?
You install DMP NEXUS CORE — our control application that sets up the drivers automatically (ASIO and WAVERT on Windows, a PipeWire sink on Linux). DMP NEXUS CORE also handles initial setup and multiroom configuration. Optionally, you can install DMP NEXUS PLAYER, our reference player that natively supports DSD512 for local files.
Can I use the DMP ONE without DMP NEXUS CORE?
DMP NEXUS CORE is required for the initial setup. Once configured, the DMP ONE works as a standard audio device that any application can use. You can also use it as an OpenHome / UPnP renderer with apps like Linn and Lumin — without using our control application for daily playback.
Does the DMP ONE support macOS?
Natively, not yet — but a real solution exists today. The DMP NEXUS VIRTUAL APPLIANCE is a pre-configured Linux image that runs on the free UTM hypervisor on your Mac and runs the full sender, transporting DSD512 stably. We use it for our own macOS demos. We currently support Windows 10/11 and Linux (Debian, Ubuntu, Fedora tested) natively, and a native macOS version is on our roadmap.
SETUP & INSTALLATION
How long does setup take?
A few minutes. Install DMP NEXUS CORE on your desktop and connect the DMP ONE to your network — it shows up immediately, plug-and-play. Multiroom is two clicks, and the local music server appears on your network, ready for your files. That's it.
What power adapter should I use?
The DMP ONE is powered over USB-C and accepts 5–20V at 2A. Any quality USB-C power supply (USB-C Power Delivery) meeting those values will work. A power supply is not included — so you can use the one you prefer.
What network setup do I need?
A wired Ethernet connection. Connect the DMP ONE to your router or switch with a network cable — that's what gives you the stable, low-latency transport a DSD512 stream needs. Nothing more required.
Can I move local music files to the DMP ONE's internal storage?
Yes. The DMP ONE shows up as a device on your network — under "Network" in your file explorer. Just drop your DSD and other music files there directly, like a network share. You don't need DMP NEXUS CORE for the upload. To play them, use our PLAYER or CORE — or any compatible player that sees the DMP ONE on the network, such as the Linn app.
ORDER & SHIPPING
Where do you ship to?
We currently ship within Germany. Shipping is free, in 3 to 5 business days after dispatch. We are expanding to additional EU countries during the course of this year — if you live outside Germany, contact us via the form and we'll note you down.
What's included in the box?
The DMP ONE in your configured finish and storage variant, plus a setup card with QR code linking to the product guide. Furthermore, we include EMC-optimzed cables for USB-A, USB-C, and Ethernet as well as a grounding cable. Recommended power supply specs are documented in the setup guide.
Can I track my shipment?
Yes. You receive a shipping confirmation by email with a tracking number when your order leaves our facility.
RETURNS & SUPPORT
How do I get help if something doesn't work?
Contact us through the form on our support page. We respond within 48 hours, typically faster. For hardware issues within the 3-year warranty, we handle RMA from Germany. As a small family team, your message reaches us directly — not a call center.
What if my DMP ONE is damaged in transit?
Contact us immediately. Document the damage with photos of the packaging and the unit. We will arrange replacement at our cost — transit damage is our responsibility, not yours.
Are firmware updates free?
Yes, free for the life of the device. Updates arrive automatically over the air — nothing to install by hand. The DMP ONE fetches them itself and is ready again right after.
Will the DMP ONE be supported long-term?
Yes. We commit to a minimum of 7 years of software support, including security updates and compatibility fixes for new operating system releases. After that, we will continue support as long as it is technically feasible. We have no plans to obsolete the DMP ONE.
STILL NEED HELP?
We answer every message.
If your question wasn't covered above, send us a message. As a small team, we respond personally to every inquiry — usually within 48 hours.